Date: 1st December 2020
Why did you join OGRE Systems?
We are in a time of significant and fundamental change in the direction of software development. The user experience remains central and ease of use is now a given in the App and Connectivity centric world we live and operate in. However, the commodity is now the data, not the software itself and the ability to seamlessly access, move and archive data in a Corporate or Cloud environment present all traditional software vendors with new challenges.
OGRE SYSTEMS provide an exciting opportunity to keep one of the Energy Sector’s oldest brands, with 40 years of continuous trading history, at the forefront of technical innovation and ready to address the next generation of computing challenges in the Economics sector of the Energy Industry.
How will your work impact the customer experience?
The customer experience is “front and centre” of every activity we undertake at OGRE. From the support experience that users expect and receive, right through to the look and feel of the software interface, we put the users first. OGRE’s Industry seasoned Client Advisory Board always ensures that users drive the development of the OGRE R3 Suite, with validation of the company’s software direction coming from a geographically diverse user community prior to and during any software release.
How will you approach your new objectives?
I see the Product Management and Customer Care roles as being at the centre of the company’s operating mantra. Sales, Software Development and the customer experience all feed into the Product Management function and equally, the decisions that we collectively make in this role will impact the future success of the company.
How have you found the transition from your last role to this role so far?
The role I currently enjoy at R3 is a broad amalgamation of over 30 years direct Oil & Gas experience in many locations worldwide. Being a long-time user of high-end Geotechnical Software, I understand the importance of robust software, developed for today and with the vision for tomorrow, well supported and best-in-class. I intend to ensure that R3 will remain the preeminent Economics software solution.
How would you like to see the involvement of customers in your mission to keep providing the best product within the industry?
To encapsulate earlier sentiments, it’s all about the customer experience. OGRE SYSTEMS will continue to explore and develop all customer touch-points that generate value for the user. These include Lunch N Learn’s, Webinars, Online Training, Online Support, and other technologies that emerge to enable us to partner more effectively with our clients.
How can customers sign-up for future events that will be on offer?
To sign-up for events please follow our LinkedIn page, where upcoming events will be announced. If you have feedback or wish to speak to one of our support team – please email firstname.lastname@example.org. Thank you.